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911 dispatcher describes receiving the call that Jayme Closs was found alive

Posted at 5:16 PM, Jan 16, 2019
and last updated 2019-01-16 18:20:32-05

The 911 dispatcher who answered the emotional call that Jayme Closs had been found alive shared her story on Wednesday, calling it a moment she will never forget.

Amy Pullen has works nights at the Douglas County 911 center for five years, but last week she was working the first day shift in her career when she got a call that would change her life forever.

"I wish I could have just gone through that phone myself and just sat with her, protect her,” Pullen said.

"I have many deputies heading that way, I'm going to keep you on the line,” Pullen told the people that found Jayme Closs after she escaped after 88 days in captivity.

Pullen spoke calmly to Jayme and those who found her, worried about the dangers lurking just outside their door.

"Everybody in the area knows the situation, what happened to her parents and what this person could be capable of again,” Pullen said.

She told them to lock the doors and not let anyone in.

"To hear her faintly in the background and being a mom myself the motherly instincts kicked in,” Pullen said.

For 30 long minutes she held the line and when deputies arrived it was hard to keep back the tears.

"It's unfathomable thinking of a 13-year-old going through something like that. It just breaks my heart,” Pullen said.

Normally Pullen wouldn’t have been the one answering the call. Fate, it seemed, put her at the right place at the right time.

"For the rest of my life I'm going to think about that little girl, where she's at in life and if she's going okay,” she said.

Pullen said she has never met anyone involved in one of her 911 calls, but once everything calms down she hopes to meet Jayme and her family and give them all a big hug.