None of us want to be left without a working furnace on a cold day. But, if your furnace goes out and you need a repair, there are a few things that you might want to do to be sure that the job gets done right and that you are not being scammed. Before requesting service, check out the reputation of a couple of contractors with reputable consumer sources, or others who have used their services.
Get proof of insurance and licensing, a detailed, written estimate for the work to be performed, and get a second opinion.
Watch out for high pressure or scare tactics that may be used to get you to agree to a repair or replacement on the spot. Also watch out for tactics like special deals, discounts, or rebates that are only available if you have work done the same day.
When in doubt, call another contractor who may be able to provide guidance, cost estimates, or other options for dealing with the furnace issue.
Do not pay in full until the work has been done to your complete satisfaction.
If you run into a problem that you are unable to resolve with the technician or owner, contact our Call 4 Action office for assistance.