Getting what you want on a customer service call is a battle. Being bounced around from person to person and waiting hours to get your complaint resolved can be exhausting.
In an article on a consumer website called wisebread.com, author Paul Michael, shared strategies on how to get what you want during a customer service call.
1.) Make it a team effort
Michael suggests, instead of saying “I” say “We.” Ask the representative, “How are we going to get this resolved?” It changes the tone, making it feel more like a team effort.
2.) Ask representative their opinion
Ask the customer service representative for their opinion. Try saying “What would you do if you were in my position?” That gets them to look at the problem from your point of view.
3.) Call in the morning
That way, whoever you’re talking with has a fresh start to the day. They haven’t fielded a ton of calls, meaning chances are they’re in a good mood.
4.) Ask for Executive Customer Service
You might have heard about asking for a supervisor, but did you know you can ask for an executive in customer service?
Some websites list contact information for the higher-ups in everything from the airline industry to utility companies to restaurants and more.