One of the most common complaints the Call 4 Action office gets is from people having trouble with their bank. Sometimes it's a simple misunderstanding, but when you can't get the problem resolved on your own, here is what you can do to get action:
If you are unable to get a teller or customer service person to resolve your issue, ask for a manager or supervisor.
After doing so, document who you spoke with and also when and what you were promised. If you do not see a resolution within a few days or weeks and are unable to get help from your bank, contact state and federal agencies who regulate your financial institution. If it is a federal bank, you may be able to get help from the Office of the Comptroller of Currency.