If you purchased a health club membership and now want out, there are a few things that you might be able to do to help this process go more smoothly.
Although most health clubs do a good job of handling these requests, we occasionally hear of some nightmares. If you want to cancel your gym membership, here is what you should do:
Most important, read the terms and conditions relating to cancellation and follow the proper procedures. Some clubs will allow you to cancel within thirty days while others may hold you to a contract for a longer period of time.
Notify your gym in writing via certified mail or e-mail so that you have proof that your request was received, and provide your name, membership number, contact information, and effective date of your cancellation. If you have not received a response back that your request was received, it is a good idea to follow through with a phone call within a few days.
If your contract does not allow you to cancel within thirty days and you have a unique circumstance such as a health condition that prevents you from exercising, discuss this with management and ask for exceptions or other options that can be offered.
If you have followed the proper timing and procedures for cancellation, but continue to be billed, contact your bank or credit card company. They may be able to stop these debits or charges from hitting your account.
You can also contact our Call 4 Action office for help.