Many of us are out looking for a new car now. But, before you sign the papers and drive away, there are a few things you might want to do to avoid having problems later.
Although some of the most common problems involve mechanical or auto body issues, consumers have also complained about incorrect information on paperwork such as a wrong vehicle identification number, added fees for extended warranties, or pricing or financing terms that are different than what they agreed to verbally.
No matter how nice or honest your salesperson may seem, check things out before you sign, pay a deposit or agree to a purchase.
Have the vehicle checked out by an independent mechanic that you know and trust. Check out popular car-buying sites to get an idea on what you should expect to pay, any known defects or recalls, and other helpful details. And, make sure to look over all paperwork very closely to be sure that the vehicle identification number is correct, that the price and financing terms are what you agreed to, and that you are not being charged extra for things that you did not agree to.
If you do not understand something and cannot get clear answers, or you feel that high-pressure sales tactics are being used, walk away before signing or agreeing to the purchase. If you already made the purchase, have a problem and cannot get help from the dealership, you might be able to file a complaint with the dealer licensing section of the Wisconsin Department of Transportation. Or, contact our Call For Action office for assistance.