We're Open


Tosa vet clinic offers 'paw-side pick up' services amid pandemic

Posted at 7:42 AM, Apr 22, 2020
and last updated 2020-04-22 08:46:27-04

WAUWATOSA — Staying safe at home is always easier when you have a four-legged friend around. But if your little guy or girl gets in trouble and needs some medical attention, East Tosa Vet Clinic is open.

"We are having our clients wait in the car while we do their pet's appointments. Then handling the majority of client communication like payments over the phone," says Kerry Malak, director of client services at Wauwatosa Veterinary Clinics.

You could call it "paw-side" pickup, and even those with a little separation anxiety have done well with the changes.

"The majority of our clients have been so understanding and supportive through all of this and appreciate that we are doing all we can to keep the humans safe and still be open and being able to be here for the pets," says Kerry.

With two locations in Wauwatosa, these animal specialists have taken social distancing to a whole new level.

"One of the first things we did was was break up our staff into three different teams so that we are having minimal crossover between staff," says Kerry.

For those who have no problem never leaving the couch, virtual house calls.

"Doing some video calls at times and accommodating people as much as we need to to make sure they are comfortable with the situation and know that their pets are getting the best care," says Kerry.

The best thing Kerry and her team did is take in new clients. New clients who recently found their forever home thanks to families stepping up.

"One of the things we love about Wauwatosa is that it is such a pet-friendly community. So we love seeing all these new family members coming into the household and knowing everyone stepped up so much for the Humane Society to foster and adopt to make sure everyone has a home during this period has been amazing," says Kerry.

East Tosa Vet Clinic is open Monday, Tuesday, Thursday, and Friday from 9 a.m. to 6 p.m.

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