“It’s fine, I have serious doubts about the racial bias training,” he said. “I study psychology so I’ve looked at the evidence for implicit bias training and things like that and it’s not good. It doesn’t seem to have any effect.”
Others like Nancy Montoure believe the conversation is the start of positive change.
“It’s just sad that racism still exists in this country,” she said.
The company is facing fallout after two black men were arrested in a Philadelphia Starbucks back in April. An employee called police because they weren’t paying customers.
“Bias is our brain’s way of making snap decisions. Often times those decisions are made on previous experiences or assumptions,” said diversity trainer August Ball.
Ball commends Starbucks for its decision to take a profit loss to address racism and discrimination but she thinks more than one training session is needed to make a company-wide difference.
“Company culture gets set very early and so it’s really critical that organizations think about what type of culture they want to create,” said Ball.