Some Wells Fargo customers panicked over accidental letters

Posted at 5:12 PM, Oct 25, 2016
and last updated 2016-10-26 14:28:12-04

WHITEFISH BAY -- About 3,300 Milwaukee and Dunn County homeowners may become panicked over letters sent to them by mistake.

Wells Fargo officials stated in writing that customers were incorrectly notified that their real estate taxes were delinquent.

Homeowners in Franklin, Shorewood, Whitefish Bay, Milwaukee, and Wauwatosa are being reassured it was all a mistake.

The finance department in Whitefish Bay did their own detective work.

The first thing they noticed is that non-escrow customers, or people who don't have their taxes come out with their mortgage payment each month, were unfairly targeted.

"And what she noticed - she pulled up a lot of these is that the tab for 'delinquent' is naturally bright red. She also found out from Wells Fargo that they had used a third-party to determine the delinquency of non-escrow mortgages," said Jenny Heyden, Village of Whitefish Bay.

To ease everyone's minds, Heyden says a new letter is coming soon from Wells Fargo to state the letters were sent out in error.

We reached out to Wells Fargo they sent us this statement:

"Approximately 3,300 customers in Dunn and Milwaukee Counties were incorrectly notified that their real estate taxes were delinquent.  We are in the process of reaching out to these customers and have also contacted the local taxing authorities in Dunn and Milwaukee Counties to alert them of the error.  We apologize for any confusion this situation may have caused and urge customers who may have questions to contact us directly at 1-866-234-8271."