Milwaukee city officials warn residents of DPW imposters burglarizing homes on south side

MILWAUKEE -- The City of Milwaukee Department of Public Works and the Milwaukee Water Works are warning residents to watch out for people posing as Water Works utility employees.

Recently, the city has received reports of imposters posing as Water Works employees who have entered homes on the south side claiming to be checking the home for leaks.  Upon entering these homes, the imposters burglarized the property.

City employees are reminding residents to follow these tips to avoid getting scammed: 

  • Do not open your door to someone you do not recognize. Do not allow anyone to enter your home if you are not sure of any person’s identity.
  • Milwaukee Water Works employees who are on duty drive marked City of Milwaukee vehicles.
  • Ask to see photo identification (I.D.) through a window. Utility employees and contractors carry photo I.D. Legitimate employees will be happy to show you their I.D., or call the utility to verify identification.
  • Call the Milwaukee Water Works Customer Service Center - (414) 286-2830 - if you are unsure about a person’s identification or to verify work to be done at your home. Call the police if you believe the person is an imposter.
  • Do not allow anyone to enter your home claiming to be checking for a leak, collecting a past-due bill, making an inspection, or to sell utility products such as a meter or other equipment. Milwaukee Water Works employees do not engage in door-to-door sales, do not collect a past-due bill in person, and do not deliver rebates or refunds. All City of Milwaukee employees wear a photo ID while on the job.
  • If a property owner calls the Milwaukee Water Works Customer Service Center and asks for an investigation into high water use or other water service-related issue, the utility may send an employee to a home or business. The utility also may send an employee to investigate high water use or a possible meter issue, or to replace a meter, without a customer-initiated service request. Again, these employees will readily show I.D.  Call the utility to confirm there is work being done in your service area.
  • Share these reminders with your family members – children through grandparents - friends, and neighbors.

For more information, visit Milwaukee Water Works' website

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