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Milwaukee-area USPS customers complain of shipping delays

Posted at 8:51 PM, Dec 15, 2020
and last updated 2020-12-15 23:27:03-05

MILWAUKEE — Both business owners and customers are complaining of long shipping delays with the United States Postal Service. Many of them claiming their packages are sitting idle at the post office’s Oak Creek facility.

Postal customer John Roelandts says he took a priority mail package to the Post Office near his home on Okauchee Lake on Dec. 7. It’s headed to his nephew in Florida for Christmas. When he checked on Monday, it had only made it to the Oak Creek facility, 43 miles away.

“It took 7 days to get it from Okauchee to Oak Creek” said Roelandts. When asked if he could have walked it there quicker, he said “Oh much quicker.”

Businesses are having issues too. Brew City Apparel which sells everything from Milwaukee-themed clothing to Milverine Bobbleheads is also having issues with packages. Owner Frank Keppler says 2-day priority mail packages are taking longer than that to get from their Milwaukee warehouse to Oak Creek.

“We expect some people with USPS in state to have received their stuff already and we’re just getting notices that it hit Oak Creek” said Keppler. He says a lot of his customers prefer to use the postal service because it is generally cheaper and many want to support the postal workers.

Brew City Apparel says they have had issues with other carriers like UPS and Fed-Ex too, but nothing to this extent. TMJ4 News asked the US Postal Service if there were issues at the Oak Creek facility that would delay mail service, they did not respond for this story.

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