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How to take action on a car dealer complaint

Posted at 1:17 PM, Jul 02, 2020
and last updated 2020-07-02 14:17:25-04

When you buy a vehicle from a car dealership, you trust that information being provided about the car and the terms of the sale will be fair and accurate.

Most dealers act in good faith and will work with you if there is a problem. But, unfortunately, this is not always the case. If you purchased a car from a dealer and run into a problem later, here is what you can do:

Before you say “yes” to the deal, get things in writing, and read carefully.

If something does not make sense and you cannot get solid answers to your questions, ask to speak to a manager. It might also be a good idea to have someone who is independent of the dealer read things over and assist you with questions as well.

Before taking possession of the vehicle, do a thorough inspection of the vehicle, making sure that all systems are operating properly, that the vehicle is safe, and that there is no damage.

If you run into problems that you are unable to resolve with the dealer, file a complaint with the Wisconsin Department of Transportation.

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