Solutions for Cyber Monday buyer's remorse

Posted at 5:23 PM, Nov 27, 2018

It was so easy to just click and pay during Cyber Monday shopping, but if you made a purchase that you now regret, here is what you can do to reverse the damage.

The sooner you act, the better. If the merchant has not yet fully processed the order, some sites will allow you to edit or change it right on their site. But, if you wait more than a couple of hours it may be too late to stop it from showing up at your door. To get the best results, it might be best to call the retailer and ask for help.

If the item has already shipped and the retailer tells you that it is too late to change or cancel, you might be able to refuse the shipment.

To do this, make sure that you do not open the package, and that you are returning it to the delivery service within a few days of receipt. Take a picture of the shipping label or write down important information such as the company address, tracking numbers and the date that you returned it. This can be very important, especially if the package gets lost.

Although it works best to do this while the delivery person is still at your door, many services will allow you to drop a package in a mailbox or bring it to one of their customer service locations.

However, you may want to contact the merchant first to inquire about refunds and return policies. Some will not allow returns or will charge a restocking fee.

Although most companies are willing to work with you on a returned shipment, sometimes a company has no record of a package being returned, or refunds are not made in a timely manner.

There can be lots of reasons for this, including a package getting lost or extra time needed for processing returns and refunds.

If you believe that is taking longer than normal to resolve an issue and you are unable to get help from the retailer or delivery service, let us know. Our Call 4 Action volunteers will be happy to do whatever they can to solve the problem.