Free trials could cost more than you think

Posted at 8:05 PM, Jul 24, 2018
and last updated 2018-07-24 21:05:55-04

There are a lot of good, fair and legitimate free trial offers for everything from beauty products, software or delivery services. Unfortunately, there are also some tricky ones that could cost you big bucks and make it very hard to cancel.

Consumer Problem or Complaint? Contact CALL 4 ACTION

Before signing up for freebies, make sure you understand the terms and conditions and do not enter credit card information until you know exactly how the trial works. Look out for certain things such as shipping and handling fees, how to cancel or return a product and make sure you are not signed up to automatically purchase more items than you intend to.

If you'd like to cancel, the best course for action would be to contact the company directly. Ask about cancellation policies and procedures. But do not assume that a simple phone call will suffice, you may need to cancel in writing. 

If you are unable to resolve the issue with the company, contact consumer resources like the State's Consumer Protection Office, Federal Trade Commission, or our Call 4 Action Office for help. If you notice more charges on your credit card, contact your card issuer to ask for their assistance in contesting and stopping future charges.