Now that Christmas is just a week away, it might be a good idea to check your list twice to be sure that everything has arrived and that there are no broken or missing pieces.
If you have not received packages that should have already arrived, now is the time to contact the seller or shipper to follow through. Sometimes, there are glitches that prevent something from being shipped or delivered, or your package may simply be lost. If you contact the seller right away, they might be able to get a replacement out the door and on its way in time for Christmas.
Also, whether you bought something online or in store, it might be a good idea to open up the box to be sure that nothing is broken or missing. This is a common complaint that we receive each year. It is better to find out now than to deal with disappointment on Christmas morning.
If something is broken or missing, and this is something that you must have, contact the merchant for assistance. If you are unable to get the issue resolved quickly, consider purchasing a duplicate in store or online. If you end up with two, return one of them. If you ended up paying for shipping for something that was delayed, ask for a refund on the shipping charges. If you have broken or missing pieces and you cannot get help from the retailer, you might also be able to get help from the manufacturer.
If you ordered and paid for something and it never shows up, here is what you can do:
If you paid with a credit card, you can contact your card issuer to contest the charge. If you really want the item verses a credit, contact our Call 4 Action office for assistance. We will do whatever we can to help mediate a resolution or provide additional resources.