A lot of people contract with snow removal companies this time of year to provide comfort in knowing that someone will show up when the flakes start piling up. However, complaints about snow removal services are very common.
Before you sign a contract or pay for services, here are a few things that you may want to do to avoid getting “snowed."
Check out the reputation of the snow removal company by asking for referrals, and researching the company and the owner with the Better Business Bureau and Wisconsin Circuit Court databases.
Get things in writing including the types of service to be provided, time window, and costs. Also, get a street address for the removal service and cell phone number.
Think twice before paying in full and upfront for the entire season. Many of the complaints that our office received involved companies who were paid in full for the season, but never showed up.
And, make sure that the removal company carries liability and workers’ comp insurance. Without this insurance, you could be held liable if someone is injured or damage occurs related to your property.
If you experience a problem with a snow removal service, do not wait to take action. Reach out to consumer resources like the Better Business Bureau or our Call 4 Action office for help.