In recent days we have seen a spike in complaints about online purchases. The complaints range from poor quality, wrong products, shipping delays and problems with refunds. If you are shopping online, here are a few things that you can do to avoid getting taken:
Use caution before clicking on pop up ads, links on social media, or ads for a product or company that may not be legitimate. There are a number of scams and fake sites that are tricking consumers.
Check out reviews on the product and company from those who have purchased the product, as well as reviews from reputable consumer sites.
If you are not able to find a review online, contact the company before you buy to ask questions about the product, shipping times, return policies, and terms and conditions. Keep in mind, although some will state “satisfaction guaranteed”, this may not mean that you will receive a refund.
Pay with a credit card versus a debit card. Credit cards often allow you to dispute the charge if things are not as advertised.
If you run into a problem that you are not able to resolve with the merchant or manufacturer, reach out to consumer resources like our Call 4 Action office for help.