Taking a car in for service can be intimidating, frustrating, and costly. But, if you do your homework, you can save a lot of money and have a great experience. Here are a few things that you might want to do.
Read your owner’s manual. This can help to troubleshoot a problem as well as give you some information on how to maintain your vehicle. You may even learn that there are some repairs and maintenance that you can do yourself.
Shop around, ask for referrals, and check out the reputation of repair facilities with consumer resources like the Better Business Bureau.
Check to see if the mechanics are a-s-e certified and if the shop is accredited and approved by the Better Business Bureau or motor clubs like AAA. This could mean that the mechanics have gone through extra training and that the shop follows good business practices.
Complete a service order before work is done, specifying the type of problem or service that you are requesting, and telling the shop to contact you before expensive work is performed.
If you are alerted to an expensive repair or you do not understand why a repair needs to be done, ask questions and seek a second opinion.
Most shops do a good job of providing great service at a fair price. But, if you run into problems that you are not able to resolve with the shop, contact consumer resources like the Better Business Bureau or our Call 4 Action office for help.