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How to deal with appliance repair problems

Posted at 6:46 AM, Nov 09, 2020
and last updated 2020-11-09 07:46:50-05

WISCONSIN — In recent months, we have heard from a number of consumers who are having problems with getting appliances repaired. In some cases, repairs are delayed due to parts not being available, or lack of appointment times. However, there are a few things that you might be able to do to get things up and running faster.

Before scheduling a repair, you might be able to troubleshoot and find repair tips by checking out the owners’ manual or visiting the manufacturer’s website. Some of these sites have manuals that you can download as well as videos for simple repairs.

If you are unable to find information about your specific issue, the manufacturer, parts distributors, or repair shops may be able to help you by phone. Some have qualified staff that might be willing to tell you how to fix an issue on your own or provide helpful tips on whether to repair or replace.

When hiring a repair service, make sure to check out their reputation and pay with a credit card. This can provide an opportunity to dispute the charge if the repair or parts are faulty.

If you continue to have problems in getting things fixed and are unable to get help from a business or the manufacturer, contact consumer resources like the Better Business Bureau or our Call 4 Action office for help.

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