BMO Harris Bank sends tax documents to the wrong customers
The bank asked the customer to shred it
10:17 PM, May 19, 2017
10:09 AM, May 20, 2017
A number of BMO Harris Bank customers received tax documents in the mail this week with other people's personal information, and they're still waiting for answers.
When Don Liebenthal brought in the mail Thursday, a tax document from BMO Harris Bank addressed to his wife caught his eye. Liebenthal saw a stranger's name, address, last four digits of a social security number and account number just below his wife's information.
"In today's day of identity theft you're kind of concerned by what information is out there about yourself, let alone receive someone else's information solicited to you," Liebenthal said.
The bank told Liebenthal it is aware of the situation and he says the customer service representative offered some advice.
"They asked me to be a good citizen and just shred the document, which I thought was kind of unusual," Liebenthal said.